We would like to wish all our tenants, clients and partners a very Merry Christmas and the hope of a better year in 2021!
Over the Christmas period, we will be open for tenants to get in touch as usual. If you need to report a repair, please do so in the usual way. Don't forget, logging a repair online is the quickest and easiest way to get any issues dealt with - especially during the winter months when our phone lines are busier. You can do it here.
Please note, if you are living in an area which has gone into tier 4, we can no longer carry out routine repairs or visits in your home. Unfortunately, if you have a repair or visit scheduled, this will need to be rearranged.
We appreciate this could be incredibly frustrating for you, but we have to follow Government guidelines in order to keep you and our colleagues safe. If we need to rearrange your appointment, we will get in touch and let you know.
For customers living in tier 1-3 areas, repairs and visits will go ahead as normal over the Christmas period. You do not need to call us to check. If we need to make any changes, we will get in touch with you. Please check the website or out Twitter feed for updates (@mearsliving) before calling the customer contact centre, to avoid blocking the lines and to allow our more vulnerable tenants to get through.
Please bear with us as we, like everyone else, adapts to this challenging and continuously evolving situation.