At Mears Living, your voice matters
We aim to put customers at the very heart of our service. We want you to have the chance to tell us what you think, and to influence the decisions we make about the way we design and deliver our services.
Annual Satisfaction Survey
We have now closed our annual Tenants' satisfaction survey. Congratulations to the two prize draw winners: your £50 Amazon Vouchers are on their way to you!
It's not too late to have your say. If you didn't get chance to complete the survey, look out for our mini surveys that come out every time we carry out a job in your home. Complete these to let us know how we're doing, and where we need to improve. You can also let us have your compliments, complaints and general feedback, here.
FREE training for tenants
We are now offering FREE training courses for tenants, through Mears Pathways - a new initiative with our partners, Learning Curve.
Mears Living tenants can get access to a whole range of free courses from employability, to health and physical fitness, to retail and administration to care qualifications.
The courses are all accredited and are designed to improve job prospects or simply further your knowledge and education. They are mainly delivered online and are flexible so you can fit them around family, work or child care responsibilities.
The courses really are free - no hidden fees, etc - because Learning Curve have access to Government funding. The only time a charge may be made is if you sign up to a course and don't complete it.
Find our more about what's on offer through Mears Pathways, here: https://www.learningcurvegroup.co.uk/landing/mears
When you sign up, quote Mears Living when asked where you hears about the scheme.
At Mears Living, we recognise the importance of involving tenants and giving you the chance to shape and provide feedback on our service.
As a registered provider, we are regulated by the Social Housing Regulator who sets out consumer standards that we must comply with. These include standards for your home, your tenancy, your neighbourhood and community, and the way your are involved and empowered.
You can read about the standards here.
We are working hard to provide new ways for our tenants to be involved and empowered. Read on to see how you can make your voice heard.
Annual ‘Your Voice’ Survey
From 2021, we will survey all tenants every year to get your views on how we’re doing.
We will use your feedback to change and improve the way we do things at Mears Living and to compare our performance with other housing providers in the UK.
The last survey closed in April 2021. The results will be posted here when ready.
The next survey will be sent out in April 2022
After every contact with us, we will send you a short questionnaire – by text or email - to ask you how we did. Fill it in to have your say! Your feedback is really valuable to us and will be used to adapt and improve our services over time.
Every time you complete a survey, Mears Living will donate 50p on your behalf to the Mears Foundation, our charitable trust that works in communities across the UK and overseas.
Find out about the Mears Foundation here.
Become a Your Voice scrutiny panel member
We are not currently recruiting members for the Your Voice scrutiny panel, but will do so again in the future. Keep and eye on our news items, our twitter feed @MearsLiving,or check back here to find out about future opportunities.
What is the Your Voice scrutiny panel?
The Your Voice customer scrutiny panel is part of our commitment to involve tenants at the highest level to ensure we are listening to you and making changes and improvements as a result of your feedback.
The panel will be made up of about 10 customers who will meet together around four times a year to:
· Review our performance
· Ask questions about our service and the decisions we make
· Represent the views of tenants across the country
Members have the freedom to look at any issues they believe are important to residents, including things like complaints, repairs and maintenance, and policies and procedures. The Panel will report directly to the Mears Living Board.
If you have any questions or would like to find out more about being part of the Your Voice panel, please contact Lisa Newton on 07968 315854 or by email at email@example.com
We recruited our first panel members in April 2021 and the panel will be launched by May. The reports and findings of the panel will be published on this website.
Get involved in local and community events
Look out for information about community activities and events we are running or supporting in your area. You can find out more about how to get involved with your community on our website.
For more information contact: