Jonathan heads up the Mears Living division of Mears Group. He is responsible for the overall strategic direction of the business, performance, growth and customer service. Jon is passionate about social housing and has nearly 20 years’ experience working at an executive level in the social housing sector.
Rob heads up our team of housing officers and manages our day to day social and affordable housing management operation. Rob has a background in housing management with more than 14 years’ experience of delivering housing services, under contract, to central and local government departments and private sector clients.
Stuart manages our customer contact Centre, based in Manchester. The members of his team are the first point of contact for all our customers and are passionate about delivering an excellent customer experience. Stuart has managed customer contact centres in housing and the customer service industry for the past 15 years.
Louise leads on customer engagement, communications and compliance at Mears Living. Louise has more than 20 years’ experience managing marketing and communications and customer engagement in predominantly public sector and housing organisations.
Wayne looks after our student accommodation and our portfolio of homes available for private rent. Wayne has been managing services in the student accommodation sector for more than 10 years.
Mairead has over 20 years’ experience in housing management, specializing in income management. She heads up our team of income collection officers, who support the collection of rent and the recovery of rent arrears. She also oversees our legal department.
Ben manages our repairs and maintenance team who carry out work to keep tenants’ homes safe and in good order. Ben has 20 years’ experience of running repairs and maintenance teams across the UK and is passionate about delivering excellent services for customers
Angela has 20 years' experience working in housing and homelessness across the public, private and voluntary sectors, developing and delivering field and office-based housing management and advice services across Scotland.