Contact Us

If you have a question, or a problem, we want to hear from you. Our customer contact centre is open 24/7 and can deal with all your initial enquiries or put you in touch with the right person to help.

Don't forget, if you need to log a repair and it is not an emergency, it's much easier and quicker to do it online.

General Enquiries and Emergency Repairs

Telephone:
033 0678 0277

Email:
mearsliving@mearsgroup.co.uk

Complaints and Compliments

We aim to provide excellent customer service, but recognise that sometimes we might fall short of your expectations. If something goes wrong and you are not happy with our service, please contact to let us know. We will try to sort things our quickly and informally, but if you wish to log your issue as a formal complaint, we will investigate it accordingly.

We would also love to hear from you if you have any positive or constructive feedback to offer.

Telephone:
033 0678 0277

Email:

feedback.mearsliving@mearsgroup.co.uk

We have a formal complaints process which aims to make sure all formal complaints are recorded, investigated and responded to fairly and in a timely manner. Read more about our complaints process, here.

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