As you know, we are part of Mears Group plc – a national organisation that provides repairs and maintenance, care, and housing to those in need. We intend to use Mears Group and their local, branch-based operations to deliver our repairs, maintenance, and housing management functions.
This change in service should mean that:We have greater access to more operatives who are based within reasonable distance to the branch which should therefore cut down on travel time between jobs.
- We have greater access to more operatives who are based within reasonable distance to the branch which should therefore cut down on travel time between jobs.
- We have a wider source of sub-contractors to work with when needed.
- We have greater access to more local suppliers.
- As our delivery will be much more regionally focussed this should enable repairs to be carried out quicker, first time around.
Your Housing Officer will also operate from branch now, which again will mean less travel time between sites.
As the branch will have ownership on the delivery of services, they are best placed to respond to customers when things go wrong and therefore will take on responsibility for responding to and resolving complaints. However, we also want to know when things go right so, please share any compliments you have with them also.
These changes will take effect from Thursday 12th October, please see the contact information sheet enclosed for details on who to contact and how.
South London and Kent
North & East London and Essex
Devon and Cornwall