Living in your home

We want you to be happy in your home.

Useful information for tenants

We also provide this information in your tenant handbook, which you should have received when you signed up with us. You can download a digital copy here.

If there is any information you can’t find here, or anything you don’t understand, please get in touch with us; we are here to help.Contact

What happens when I move into my Mears Living home?

Your rights and responsibilities as a Mears Living tenant.

Find out about how to pay your rent, your service charges, what to do if you fall into arrears, and benefits advice.

Your home should be in good order when you move in. If you do need to ask us to carry out a repair, please get in touch.

You can help take care of your Mears Living home by following these simple guidelines.

We take all anti-social complaints seriously and we’ll act quickly.

Find out how you can get involved and have your say.