Doing your bit

If something goes wrong in your home, we'll try to get it sorted as soon as possible. But there are lots of things you can do to keep your home in good order.

Under the terms of your agreement, you are expected to take good care of your home, by:

  • Keeping it clean and tidy
  • Keeping the inside in good decorative order
  • Keeping gardens tidy (including fences, walls and hedges) and free from rubbish
  • Parking considerately
  • Reporting repairs promptly

You are also responsible for repairing any fixtures and fittings that belong to you, as well as carrying out minor repairs. Some examples are:

  • Unblocking drains and toilets where you caused the blockage
  • Any damage caused by you, your family members or visitors
  • Taking reasonable steps to prevent and remove mould caused by condensation
  • Replacing light bulbs, toilet seats, bath and sink plugs
  • Fixing broken or loose internal door handles
  • Replacing lost keys

Doing it yourself: Basic repairs

Check out our DIY guides to help you complete simple repairs and maintenance in your home.

Watch our DIY Videos.

Keeping your home warm and dry

Did you know? Condensation is the biggest cause of damp and mould in homes, and is something you can take care of yourself!

Download the damp and mould leaflet to find out how.